Genting Casino Plymouth - Gaming in the UK

What the Venue Actually Offers

Genting Casino Plymouth is based at Magnet House, 2 Union Street, Plymouth, Devon, PL1 2SR. Doors open every day at 1pm and stay open through to 4am. Live tables start later in the day, from 6pm, while the bar usually serves until 3:30am, so evenings can run quite late if you want them to. There is no formal membership process at the entrance - you just need valid photo ID proving you are at least 18.

The casino is in a central part of Plymouth, not far from the waterfront, and for most people in the city it is simple enough to reach. Licensing runs through the UK Gambling Commission, with Genting Casinos UK Limited listed as the operator (account number 537), and the local premises licence sits with Plymouth City Council (reference OVlNWkc). Both records show as active on the Gambling Commission public register, so the regulatory side is open to check.

Inside, the gaming floor is broken into three main areas: traditional live table games, electronic machines, and poker. Each section runs under standard UK casino rules, and staff are on hand on the floor across the whole venue while it is open.

Table Games, Slots and Poker

On the live tables you will find roulette and blackjack as core games, plus a couple of poker variants. These tables start dealing from 6pm and usually remain open until closing time. From 1pm until then, the focus is on the electronic side of the floor, with slots and electronic roulette terminals switched on. That arrangement works well if you arrive earlier in the afternoon and want to play without waiting for dealers to start.

Poker is available both as cash games and as scheduled tournaments. These run according to a regular timetable, but the details can move around a little. Anyone interested in structured poker rather than casual play is better off contacting the venue directly on +44 (0)1752 228 930 or via [email protected] to confirm what is running that week. The tournament schedule is not always posted online in advance, so calling or emailing tends to give a clearer picture.

Once 6pm comes around and live gaming is under way, electronic machines and tables operate in parallel. The way the room is set out keeps the electronic area and the live tables separated, so you do not usually get one spilling into the other in terms of noise or foot traffic.

The expected dress standard is smart casual. The casino does not publish a long list of clothing rules, which sometimes leaves people unsure about individual items. If you think something might be borderline, a quick phone call before you set off normally avoids any awkward moment at the entrance.

Visiting for the First Time

For a first visit, the steps are fairly simple and people generally find it easy to settle in. The only thing you really must have is valid photo ID, such as a passport, driving licence, or another accepted document that confirms you are over 18.

When you arrive at Magnet House, staff at the entrance check your ID before letting you through to the main floor. After that, if you intend to play live table games, you go over to the cashier to change your cash into chips. Those planning to play on the electronic machines can sit down and start from 1pm onwards, while live tables begin at 6pm and poker follows whatever schedule is running that day.

One practical point, which applies to this casino as much as anywhere else: it usually helps to decide in advance how much money you are comfortable spending on gaming. Having a clear figure in mind before you reach the cashier makes it easier to keep to your own limit rather than working it out on the spot.

You do not have to pre-register or arrange anything special for a normal visit. For poker tournaments, larger groups, or private events, it is more sensible to contact the team ahead of time and agree details so you are not disappointed on arrival.

1. Bring valid photo ID proving you are 18+
2. Decide roughly on a spend limit before you go in
3. At the door, show ID to staff and enter
4. Visit the cashier for chips if you want live tables
5. Join poker or machines according to the current schedule

The Online Side - GentingCasino.com

Alongside the Plymouth venue, the Genting brand also operates GentingCasino.com as an online casino. It carries the same name but is run separately: accounts, payment methods, and customer support are all different, and physical chips from Genting Casino Plymouth cannot be linked or transferred to the website. From a player point of view, you are dealing with two separate products.

GentingCasino.com is available across the UK and has its own lobby of casino games plus a mobile app. That can suit players who are not planning to travel to Plymouth or who want to play outside of the venue opening hours. When you look at the Plymouth contact information online, you will often see online-related queries being pointed to GentingCasino.com rather than the on-site team, so it is worth keeping that distinction in mind.

Opening an online account follows the usual process used by UK-licensed operators. You sign up on the website or through the mobile app, add your personal details, and then complete identity checks that are required by the Gambling Commission. This normally involves providing an image or copy of your ID, and sometimes an address check. After your account is approved, you can deposit using the payment methods in the cashier and open the games lobby from your dashboard.

Within the online account settings, you can activate a range of responsible gambling tools yourself. These include deposit limits, reminders about time spent on the site, and options to self-exclude for a set period. They are built in so that you do not need to contact customer support every time you want to adjust them.

Brand Context and UK Presence

Genting Casinos UK Limited runs over 30 provincial casinos around the United Kingdom, together with several properties in London. The wider group structure runs up through Genting UK plc, which is itself part of Genting Malaysia Berhad. The main UK management office sits at Resorts World Birmingham, Pendigo Way, Birmingham, B40 1PU.

Genting Casino Plymouth is one of these provincial casinos. Older listings sometimes still refer to it as “Genting Grand Casino - Plymouth”. That was an earlier naming style and both names point to the same site at 2 Union Street. The current official name in use is simply Genting Casino Plymouth.

Every casino in the Genting UK estate holds its own premises licence from the relevant local authority, and Genting Casinos UK Limited is the named operating company across those licences.

Responsible Gambling

Under UK legislation, licensed casinos have to apply the Gambling Commission’s rules on safer gambling. Genting Casino Plymouth operates within those rules. Entry is limited to people aged 18 and over, ID checks are carried out at the entrance, and details of the venue appear on the Gambling Commission’s public register so that the licence status is transparent.

GambleAware.org is regularly linked with the venue in public information and serves as a central source of advice and support for anyone who feels their gambling might be causing problems. If your questions are focused directly on the Plymouth casino, you can reach the team in a few ways:

• Phone: +44 (0)1752 228 930
• Email: [email protected]
• In person at Magnet House, 2 Union Street, Plymouth, PL1 2SR

For online activity through GentingCasino.com, responsible gambling controls are built into your player account. From the account dashboard you can set or adjust deposit limits, apply cooling-off periods, and use self-exclusion tools without having to speak to support, which usually makes it easier to react early if you notice things are getting out of balance.